Privacy Policy

Information We May Collect

• •Account information such as name, mobile number, email address, authentication details and user role.
• •Patient profile and booking information necessary to provide physiotherapy-related services.
• •Physiotherapist and clinic profile information, professional qualifications, registration details and verification documents.
• •Appointment, consultation, service, payment and transaction-related information.
• •Address or location information where required for clinic discovery or home physiotherapy visits.
• •Device, browser, IP address, usage and technical information generated while using the platform.
• •Support requests, feedback, ratings, reviews and communications submitted through PHYSION.

How We Use Information

• •To create, authenticate and manage user accounts.
• •To facilitate physiotherapy appointments, consultations and home/clinic services.
• •To verify physiotherapists and clinics and manage profile approval.
• •To process service-related payments, cancellations and eligible refunds.
• •To send appointment, account, verification and service-related notifications.
• •To improve platform security, functionality and user experience.
• •To prevent misuse, fraud and unauthorized access and to meet applicable legal obligations.

Sharing of Information

Information may be shared only where reasonably necessary to provide the requested service, including with the relevant physiotherapist or clinic, payment service providers, technology/service providers and professional advisers. Information may also be disclosed where required by applicable law or lawful authority.

Payment Information

Online payments may be processed by third-party payment gateways. PHYSION does not intend to store complete card details, UPI PINs, OTPs or banking passwords on its own systems.

Data Security and Retention

PHYSION uses reasonable administrative, technical and organizational safeguards to protect information. No internet-based system can guarantee absolute security. Information may be retained as reasonably required for service delivery, record keeping, dispute resolution, fraud prevention and applicable legal obligations.

User Requests

Users may contact PHYSION to request correction or updating of account information and for privacy-related queries, subject to applicable law and legitimate retention requirements.

Children / Minors

Where physiotherapy services are booked for a minor, the booking and consent process should be completed by or under the supervision of a parent or lawful guardian, as applicable.

Policy Updates

PHYSION may update this policy from time to time. The latest version will be published on the website with the revised effective date.