Cancellation & Refund Policy

Appointment Cancellation by User

• •Cancellation more than [24 hours] before the scheduled appointment: [Full refund / applicable rule].
• •Cancellation within [24 hours] of the scheduled appointment: [Partial refund / no refund / applicable rule].
• •Where rescheduling is available, users may choose an alternate slot subject to therapist availability.

Cancellation by Physiotherapist / Clinic

If a confirmed appointment is cancelled by the physiotherapist or clinic, PHYSION may assist the user with rescheduling or provide an eligible refund for the affected service payment.

No-Show

If the user does not attend or is unavailable for a confirmed appointment, the service fee may be non-refundable unless otherwise approved due to exceptional circumstances.

Home Visit

For home visits, the user is responsible for providing a correct address and being available at the scheduled time. Cancellation or failed-visit charges, if any, should be disclosed before confirmation.

Failed or Duplicate Payments

If an amount is debited but the appointment/payment is not successfully confirmed, the transaction may be automatically reversed by the bank or payment provider. Verified duplicate successful payments will be eligible for appropriate reversal/refund.

Refund Method and Timeline

Approved refunds will generally be processed to the original payment method. The amount may take approximately [5-10 business days] to reflect after processing, depending on the payment gateway, bank and payment method.

Refund Requests

Users should contact PHYSION support with their registered details, appointment/booking ID and transaction reference. PHYSION may request reasonable supporting information to investigate the request.